SMS Marketing

How to: Get Started With SMS for Shipping + Delivery Notifications

10 August 2021

SMS provides incredible advantages if you’re shipping and making deliveries. Here are only a few matters you can do with SMS to enhance customer service:

  • Use an SMS to provide a purchaser with indicators about while their delivery arrives
  • Link customers to extra information about their shipping, like a tracking tool
  • Allow customers to pick a unique shipping alternative actual-time if they’re not there for a hand-off
  • Confirm whilst a delivery is entire
  • Offer two-way communication so the customer can ask questions and even contact their shipping driver transport workflow planning

Take time to plan how you will implement SMS for package delivery. Do you want customers in an effort to respond at any time? Within a day of delivery? What’s best in your delivery service and the customer? When will you send messages? This phase facilitates you out with some thoughts for your SMS shipping notifications. Basic delivery notifications. For an effective, low-value option, send messages to permit the consumer understand what’s occurring, and wait until the ultimate message to permit them to offer feedback. They can’t always reply. On this state of affairs, your SMS drift would possibly appear to be this:

  • Send a message when a package delivery
  • Send a message while there’s a certain quantity of days or time left earlier than transport
  • Send a message when the delivery is an hour away or much less
  • Send a message while the package changed into added
  • Thank the customer for their business and encourage them to buy once more with a coupon, or have them provide feedback about the delivery.

Notice the last message is the first point where the customer can respond. However how do you need them to respond? Do they write lower back a message? Click on a link log in to an app and fill out a form? Writing returned a message is simplest for a patron, so remember this on every occasion viable. You may be able to get greater comments with this method than with the clicking a link technique. Targeted delivery notifications. In a extra special notification gadget, you consist of the 5 fundamental messages above, but extra of the messages provide the consumer a manner to reply. In case you need to cut down on them sending too many responses, you can wait to open the whole lot to 2-manner verbal exchange, or make it to be had however encourage them to use a unique method like clicking a link. A more targeted system would possibly consist of:

  • A link to a map showing wherein the driver is because the transport reaches a factor in which it’s much less than an hour away.
  • A text that asks them to reschedule delivery or exchange their delivery options if they’re no longer there for the delivery
  • A way for the driver to send a confirmation picture showing the bundle dropped off at their house or commercial enterprise
  • More conversation options – perhaps they are able to choose to obtain notifications through E-Mail, WhatsApp, Voice, or different comparable messaging offerings

Implementation picks rent developers. If you’re seeking to create a custom implementation, you’ll want to apply telecommunication APIs that assist:

  • SMS
  • Ability to track SMS delivery
  • Two-Way Communication
  • Number masking (so customers and drivers don’t reveal their information)
  • Chat from different platforms

Growtele offers all these features and more, allowing you to create a completely custom implementation on the web or mobile. With Growtele, you can not only use SMS, but WhatsApp, Voice, E-Mail, and more. Create an exceptional customer experience with easy-to-use documentation, stellar support, and properly-designed APIs. We additionally offer dozens of integrations to will let you integrate all kinds of marketing and tracking tools with just a few clicks of a button.

Out-of-the-box. We additionally provide beneficial merchandise pre-built if you want effective low value alternatives for transport. You could use Growtele marketing campaign supervisor for delivery SMS. Schedule personalized delivery messages, then track to make sure they’re delivered and opened. And you could use Growtele conversations App if you use more than one channels to supply notifications to customers. Acquire the benefits of having all transport messages, customer questions, and remarks in one easy-to-get entry to vicinity.

Contact Growtele to get started with your custom or out-of-the-box SMS delivery system today!

Related Articles