The terms “you,” “your,” and “yours” refer to the customer. Growtele Communication Private Limited, incorporated under the provisions of the Companies Act, 2013, hereinafter referred to as “Growtele”, “we,” “us,” and “our.” These General Terms and Conditions are governed by our Terms of Service. Our Terms of Service take precedence over any conflicting General Terms and Conditions provision. BY USING GROWTELE SERVICES AND GROWTELE WEBSITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THESE General Terms and Conditions. IF YOU DO NOT AGREE TO THESE General Terms and Conditions, PLEASE DO NOT USE THE WEBSITE AND/OR SERVICES.
You are required to maintain strict confidentiality of all account-related information and must not disclose any part of it—either partially or fully—to any third party. This includes, but is not limited to, details regarding invoices, recent transactions, payment history, application data, and other information accessible through the panel.
While Growtele strives to ensure that the information contained on this Website is accurate and reliable, Growtele makes no warranties as to the accuracy, correctness, or completeness of any such information and assumes no liability or responsibility for any omissions or errors in the content of this Website. Growtele reserves the right to revise the information contained on this Website at any time in its sole discretion without any obligation to notify past, current or prospective visitors.
You are permitted to download certain content from this website solely for personal use, as long as you do not alter or remove any copyright, trademark, or other proprietary notices. By downloading or copying content, you acknowledge that no ownership rights or interests in the material are transferred to you.
Please be aware that downloading materials from the Internet carries inherent risks. Growtele strongly advises that you understand these risks fully before proceeding. You are entirely responsible for ensuring adequate data protection and maintaining backups of your systems and devices when using downloaded content. Growtele is not liable for any loss or damage resulting from the use or download of content from this website.
Growtele reserves the right to update these General Terms and Conditions at any time without prior notice. Any changes will be posted on the Growtele website, along with an updated “last revised” date.
Growtele's use of any personally identifiable information you submit to the Website is governed by the Website’s Privacy Policy.
To use our services, the User must register with us by completing the service acceptance contract and providing all required information, such as contact number, mailing address, office address, and other relevant details. The User is required to submit accurate and up-to-date information as specified in the registration form without exception. If any information provided is found to be false or incomplete at any time, Growtele reserves the right to refuse, suspend, or terminate the services immediately, without prior notice. Additionally, the User must submit identification documents as mandated by the Department of Telecommunications, Government of India. Failure to provide the necessary documents within 10 days of account activation will result in the account being deactivated, and no refunds will be issued.
We are set to activate the user account within 7 working days of payment confirmation with a positive effect. However, the time may vary based on a certain set of limitations:
We are committed to providing a resolution for any type of service delay; however, the User is entitled to a 100% balance refund available in the respective accounts in case a resolution is not provided within 30 days of the date of payment.
f the customer is not willing to extend/renew the contract upon contract expiration,we can transfer the ownership of the number upon request to the User as per the following policies:
The User agrees to receive communications from Growtele via email, phone calls, and SMS related to services and transactions on our portal. Users may register their valid email addresses and contact numbers for this purpose. Additionally, the User consents to receive promotional materials, service updates, and other related communications from us.
If you have any questions or suggestions regarding this Terms of Use Policy, please feel free to contact us at support@Growtele.com or call us at +91-8500-869-058.Users may deactivate their accounts at any time based on their preferences. Growtele reserves the right to suspend or terminate access to our services at any time without prior notice or explanation, especially in cases of potential violations of the Terms of Use. Growtele shall not be held responsible for any service termination resulting from non-renewal or delayed payment of dues.
Pre-Paid: The User can renew the services contract anytime post expiration of the services within two months from the date of contract expiration as per the following guidelines:
As per the user registration guidelines, you shall be liable to provide true information while creating the account and choose a strong password. Growtele reserves the right to have full access to customer-specific information and use it to an extent as permissible by the regulations of the Government of India to provide top-notch services to the users. We store your critical information and are liable to keep it secure as per the Information Security Act 2000.
The diverse content available on the Website is to be used by the User solely for non-commercial purposes or the purpose of the services offered by Growtele. The user is not entitled to the ownership of any type of content available on the Website. It is strictly not allowed to copy or reproduce the content for any purpose except as per the guidelines of this Terms of Use. Growtele grants a temporary permit to users to view the content available on the Website provided there is no violation of copyright and trademark rules mentioned regarding the content. The content should not be used for any other purpose without prior written permission from the concerned authorities of Growtele. We hold the right to modify, alter, renew, or change the content of the Website at any point in time without providing any prior notice to the User.
We strive to provide the best-in-class services to our customers with relentless dedication. There are some scenarios wherein the credits added in the user accounts are not utilized for a very long time, or the account is not used for a very long time. This non-utilization creates an imbalance for the other users as non-operational accounts have to be handled on the backend, equally consuming time and causing work constraints. As there are very minimal validity impositions on SMS services, we intend to build a fair usage scheme to ensure adequate utilization of credits within a reasonable time frame (6 months - 1 year). Thus, to ensure that the services remain smooth for all our customers, we are introducing a Fair Usage Policy with the intention of service betterment.FUPs for SMS and Voice
The credits in the user account shall no longer remain valid, followed by account deactivation and approved sender id and template de-listings if the criteria fall in any of the following scenarios:
The User is entitled to use the services in context with cloud communications for business purposes, providing Inbound and outbound solutions in context with IT support solutions.
The User shall be on agreeable terms with any forms of electronic payment modes available with Growtele for service payments against the services offered. We therefore, in full terms, are authorized to process any type of payment electronically by the User against the services. The invoice for the charged services shall be generated and shared with the User at fixed periodic intervals. The User is responsible and required to cross-check and verify the invoice. If any discrepancies are to be found, the same shall be notified to Growtele within 7 days of the date of invoice generation. Invoice reminders shall be sent to the User at regular intervals.
Growtele works under regulations formulated by the Department of Telecommunications, Government of India (DOT), and Telecom Regulatory Authority of India (TRAI). Growtele reserves the right for modification, alteration, or removal of specific features or offerings based on the law and regulations without any prior notice. Growtele holds no abiding policy to fulfil any type of service request demanded by the User. The provision of service request fulfilment shall be at the sole discretion of Growtele depending on priority parameters.
The services agreement of Growtele falls strictly under the Laws of the Republic of India, and any disputes, disagreements (including questionable parameters regarding services) shall be taken to the exclusive jurisdiction of courts in New Delhi. This agreement stands firm, in compliance with the Telecom Resources Undertaking, the DND Undertaking, and the privacy policy in correspondence with the terms of usage of services and is above any other agreement or understanding between a user and Growtele. If you have any concerns or queries with the agreement, please feel free to contact us at support@Growtele.com or call us at +91-8500-860-058.
THE INFORMATION ON THIS SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. No advice or information, whether oral or written, obtained by a user from Growtele, shall create any warranty not expressly made herein. If you download or copy any material from this Website, you do so at your sole discretion and risk, and consequently, you will be responsible for any damage to your computer system or loss of data that results from the download or copying of any material or software. Some of Growtele's Services require the use of third-party services, products, or networks. Growtele will make commercially reasonable efforts to communicate any policies, requirements, or guidelines of those third parties to You. You agree to follow those policies, requirements, or guidelines.
ANY ACTUAL OR ALLEGED VIOLATION OF A THIRD-PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS YOUR RESPONSIBILITY. GROWTELE MAKES NO WARRANTY OR REPRESENTATION THAT ITS WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE IF ANY VIOLATION OF A THIRD-PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS ALLEGED BY A THIRD PARTY.
All products (including software) and services of Growtele may only be accessed and used according to a separate product or service agreement. If you have accessed such products or services before entering into a separate product or service agreement, such access violates Growtele's General Terms and Conditions. You shall immediately cease using such services or delete any such products from your computer or server until you become an authorized user of such products or services.
IN NO EVENT WILL GROWTELE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER THEY MAY ARISE, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR TERMS, OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE:
Indemnification agree to defend, indemnify and hold Growtele harmless from and against any third-party claims, damages, costs, and expenses, including reasonable attorney's fees, arising from or related to your use of this Website.Links to Third-Party Websites
Any links to third party sites are provided as a convenience to you, and such sites are neither owned nor operated by Growtele. Growtele has no control over these linked sites, is not responsible for the contents of these sites, makes no representations or warranties concerning these linked sites, and shall not be liable for any damages or injury arising from the content of these linked sites. Your viewing and use of any third-party sites are at your sole discretion and risk.
Unless otherwise noted, the graphic images, buttons, and text contained in this Website are the exclusive property of Growtele and are Copyright 2014-2020 of Growtele. All rights reserved. Except for your personal use as permitted herein, these items may not be copied, displayed, transmitted, or reproduced in any form without the express written permission of Growtele.
In the event you elect to communicate suggestions for improvements to the Website or any of Growtele’s services or properties (collectively, “Feedback”), we shall own all right, title, and interest in and to the same, even if you have designated the Feedback as confidential, and we shall be entitled to use the Feedback without restriction. Furthermore, any other content or information you post or provide to Growtele via comments, forums, e-mails, and the like (collectively, “Communications”) shall be considered the property of Growtele. You hereby irrevocably assign all right, title, and interest in and to the Feedback and Communications to us and agree to provide us such assistance as we may require to document, perfect, and maintain our rights to the Feedback and Communications.
